Shipping & Returns
After you buy an item from The Rêver Co, we are keen for you to receive and enjoy your items as soon as possible. We aim to get your items processed and dispatched within 48 hours. All items are sent via the Royal Mail 2nd Class Signed For service and should reach you within three days of posting. Orders are processed and dispatched Monday to Friday, excluded bank holidays. If Royal Mail attempted to deliver a parcel and you are not at home, postal staff will leave a red card notifying that your parcel will waiting for collection at your local post office. International parcels are sent via Royal Mail International Standard, this takes 7 days but can be longer due to Covid delays.
In the highly unlikely events that you have receive a The Rêver Co item that arrived damaged, please email us at firstname.lastname@example.org with your name, order number, description and photograph of the fault. We will then resolve any issues with the faulty items as soon as possible. If any items are faulty due to customer negligence, such as pulls from wear and not following the care instructions, we unfortunately will not be held responsible.
We really hope you love our clothing as much as we loved designing and creating them. However, in the unlikely event that you are not satisfied with your purchased item we can offer you an exchange or refund on items returned within 14 days of receipt of your item. Items will need to be in the original condition with tags intact. Once we receive your items, we will process your return and you will be entitled to a full refund or an exchanged item. If items are received after this time, we reserve the right to refuse the refund. We will be unable to refund items that have had their tags removed or appear to have been worn or washed and are not in their original condition.
HOW TO RETURN
For us to process your return, please email us as email@example.com so that we can send you the return address and return details.
All postage costs of the return or exchange must be covered by the sender.
Please return the item using a recorded delivery service for you own insurance. Please also retain the proof of purchase. We maintain the right to refuse a refund due to the following reasons:
1 - If the item is received after the 14 day limit
2 – If the items appear to be worn
3 – If the items are damaged or marked with make-up, fake tan, lotions or body odour.